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Refund Policy

This Refund Policy constitutes a legally binding agreement between LevelApp Tutoring Services (“we,” “us,” or “our”) and the client (“you,” “your”) regarding the refund of prepaid one-to-one tutoring services. By purchasing our services, you agree to the terms and conditions outlined below.

 

 

1. Scope of the Refund Policy

This policy applies to one-to-one tutoring services purchased in advance for a predetermined number of hours. The terms set forth below govern refund eligibility, the refund process, and associated conditions.

 

 

2. Refund Eligibility

Refunds for prepaid tutoring services are available under the following conditions:

 

    1. Refund Request Period:
        • You may request a refund within seven (7) calendar days from the start date of the tutoring service.
        • Refund requests made outside this time frame are not eligible for consideration.
    2. Pro-Rated Refunds:
        • Refunds will be calculated on a pro-rated basis for any unused tutoring hours from the total hours purchased.
        • Used Hours Calculation: Any hours of tutoring delivered before the refund request will be deducted from the total prepaid hours at the applicable hourly rate.
    3. Exclusion for Project Assistance Services:
        • Any service classified as project assistance is strictly non-refundable. This includes, but is not limited to, assistance with academic projects, assignments, or similar one-time engagements.
    4. Discretionary Approval:
        • LevelApp Tutoring Services reserves the sole right to approve or deny any refund request at its discretion, even if it meets the stated eligibility criteria.

 

 

 

3. Refund Request Process

To request a refund, you must follow the steps outlined below:

 

    1. Submit a Formal Request:
        • Email us at [insert email address] with the subject line “Refund Request – [Your Name].”
        • Provide the following information in your email:
            • Your full name and contact details.
            • Proof of purchase, including the transaction receipt or invoice.
            • The reason for your refund request.
    2. Acknowledgement of Request:
        • We will acknowledge receipt of your refund request within two (2) business days of submission.
    3. Verification and Eligibility Review:
        • We will review your request to confirm eligibility based on the Refund Request Period, Pro-Rated Refund terms, and other policy conditions.
        • Additional documentation or clarification may be requested during the review process.
    4. Approval or Denial of Request:
        • If your refund request is approved, you will receive confirmation and details about the refund amount.
        • If your refund request is denied, we will provide an explanation of the decision.
        • All refund decisions made by LevelApp Tutoring Services are final and binding.

 

 

 

4. Refund Processing

 

    1. Timeline for Refunds:
        • Refunds will be processed within seven (7) to ten (10) working days from the date your refund request is approved.
        • The processing time may vary based on your payment provider’s policies.
    2. Method of Refund:
        • Refunds will be issued to the original payment method used during purchase.
        • If the original payment method is unavailable, an alternative refund method may be arranged upon mutual agreement.

 

 

 

5. Exclusions and Limitations

 

    1. Non-Refundable Hours:
        • Any tutoring sessions conducted before the refund request are considered used and are non-refundable.
        • Missed or cancelled sessions due to the client’s unavailability are also non-refundable.
    2. Exclusion for Project Assistance:
        • Services classified as project assistance, such as help with academic assignments, projects, or other one-time deliverables, are not eligible for refunds under any circumstances.
    3. Rescheduling and Adjustments:
        • If you wish to reschedule sessions or pause your tutoring plan, such adjustments are not grounds for a refund but can be accommodated based on our rescheduling policy.
    4. Force Majeure:
        • Refunds will not be granted for delays or disruptions in tutoring services caused by events beyond our control, including but not limited to natural disasters, technical failures, or government-mandated restrictions.

 

 

 

6. Discretionary Authority

LevelApp Tutoring Services retains sole discretion in all matters related to refund requests. This includes, but is not limited to:

 

    • Determining refund eligibility.
    • Calculating pro-rated refund amounts.
    • Final approval or denial of refund requests.

 

All decisions made by LevelApp Tutoring Services are final, binding, and not subject to appeal.

 

 

7. Dispute Resolution

In the event of a dispute regarding a refund, both parties agree to resolve the matter through amicable negotiations. If an agreement cannot be reached, the dispute will be subject to arbitration in accordance with the laws of Hyderabad, India.

 

 

8. Contact Information

For further assistance regarding refunds, please reach out to us at:

 

 

 

 

9. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically to remain informed of any updates.

 

This Refund Policy is effective as of 01/01/2019 and remains binding unless superseded by a revised version.

By purchasing our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.